Privacy Policy

Tracko ("we", "our", "the app") is a farm and business management application used by companies to manage farmers, batches, purchases, sales, stock and settlements. This policy explains what information we collect, why, and how it is protected.

1. Information we collect

We collect information you and your team provide directly while using Tracko:

• Account information: name, phone number, email address, and password (stored securely, never in plain text).
• Company & team data: company name, industry, and details of Office Managers, Field Managers, and their assigned roles.
• Farmer records: farmer names, phone numbers, KYC details (such as date of birth), bank details, and batch history — entered by your company for operational purposes.
• Operational data: purchases, sales, stock levels, feed and medicine records, weight and mortality entries, and settlement calculations.
• Device information: basic device/app diagnostics used to keep the app working reliably (e.g. crash logs).
• Usage data: information about how you interact with Tracko — such as which features are used, how often, and general app performance — collected to understand and improve the product.

2. How we use this information

• To operate the core features of Tracko — records, reports, and settlements.
• To authenticate accounts and enforce the role-based permissions your company sets.
• To sync your data in real time across your team's devices.
• To send OTP codes for login verification and password resets (via email).
• To provide customer support when you contact us.
• To analyze how Tracko is used, diagnose issues, and improve the app's features, reliability, and overall user experience. Where possible, we use aggregated or de-identified data for this purpose rather than data that identifies you individually. We do not use your data to train third-party AI models or to build advertising profiles.

3. Data storage and security

Your data is stored on Google Firebase (Firestore and Firebase Authentication), a secure cloud infrastructure. Access to company data is restricted by the role and permission settings configured by your company's Owner. We do not sell your data to third parties.

4. Data sharing

We do not share your personal or business data with third parties, except:

• With service providers strictly necessary to run the app (e.g. Firebase for hosting/storage, email service for OTP delivery, payment processor for subscription billing).
• When required by law or to protect the rights, safety, or property of Tracko, our users, or the public.

5. Your choices

Company Owners can review, edit, or delete farmer and staff records at any time within the app. To request full deletion of your company account and associated data, contact us using the details below.

6. Data retention

We retain your data for as long as your account is active. If you close your account, we will delete or anonymize your data within a reasonable period, except where retention is required for legal or accounting purposes.

7. Children's privacy

Tracko is a business tool intended for use by adults operating farm businesses. We do not knowingly collect data from children.

8. Grievance Officer (India — Digital Personal Data Protection Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, we have designated the following Grievance Officer to address questions, concerns, or complaints regarding the processing of your personal data:

You may contact the Grievance Officer to exercise your rights under the DPDP Act — including access, correction, or erasure of your personal data — or to raise any grievance about how your data is handled. We will acknowledge and address grievances within the timelines prescribed under applicable law.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

10. Contact us

For questions about this policy or your data, contact us at: gopi9693584730@gmail.com