Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Tracko (the "app" and "website"), operated by [Your Company / Proprietor Name] ("we", "us"). By creating an account or using Tracko, you agree to these Terms.

1. The service

Tracko is a farm and business management platform that helps companies manage farmers, batches, purchases, sales, stock, and settlements. Access is provided on a subscription basis as described on our Pricing page.

2. Accounts and roles

• The person who registers a company becomes the Owner and is responsible for all activity under that account, including managers and farmers added to it.
• Owners may create Office Manager and Field Manager accounts and are responsible for the permissions granted to them.
• You must provide accurate information when registering and keep your login credentials confidential.

3. Subscription and billing

• Tracko is billed per active farmer per month, as shown on our Pricing page at the time of purchase.
• New accounts receive a 7-day free trial. No payment is collected until the trial ends, unless stated otherwise at sign-up.
• Subscriptions renew automatically each billing cycle unless cancelled before the renewal date.
• Payments are processed securely by our third-party payment processor (Razorpay). We do not store your card details.
• Prices may change with prior notice; continued use after a price change constitutes acceptance of the new price.

4. Cancellations and refunds

You may cancel your subscription at any time from your billing dashboard; access continues until the end of the current billing period. Fees already paid are non-refundable except where required by law or at our discretion for billing errors.

5. Data ownership

You retain ownership of the data you enter into Tracko (farmer records, transactions, etc.). We process this data to provide the service, as described in our Privacy Policy.

6. Acceptable use

You agree not to misuse the platform, including attempting to access accounts or data you are not authorized to view, reverse-engineering the app, or using the service for unlawful purposes.

7. Service availability

We aim to keep Tracko available and reliable but do not guarantee uninterrupted access. We may perform maintenance, and features may change over time as the product improves.

8. Limitation of liability

Tracko is provided "as is." To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the service, including business decisions made based on records or reports generated in the app.

9. Termination

We may suspend or terminate accounts that violate these Terms or applicable law. You may close your account at any time by contacting us.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of Tracko after changes take effect constitutes acceptance of the updated Terms.

11. Contact us

Questions about these Terms can be sent to: [your support email]